About Our Products
What kind of products do you sell?
We specialize in Umrah and Hajj essentials such as Ihram garments, zamzam sticker labels and fragrance-free toiletries. We also offer a luggage rental service as well as a range of travel accessories like luggage scale and luggage cubes – everything to make your pilgrimage smooth and spiritually fulfilling.
Are your products compliant with Islamic guidelines?
Yes, insyaAllah. All our products, especially those meant for ihram, are carefully selected to meet Islamic guidelines. Our toiletries do not contain alcohol and have no added fragrances to suit the needs of pilgrims.
Do you sell ihram towel for children too?
Absolutely! We offer ihram towels for men and boys.
Orders, Shipping & Delivery
How long does delivery take?
Standard delivery within Singapore typically takes 1–3 business days.
Do you ship internationally?
We are only shipping within Singapore for now. However, we are working towards making international shipping available.
Can I self-collect my luggage?
Our trusted doorstep delivery and collection saves you time and hassle - no queues, no travel, just convenience at a small fee of $15 islandwide!
Payments & Discounts
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options.
Are there any discounts for group or bulk orders?
Yes! If you're ordering for a group or a travel agency, we offer special pricing. Please contact our customer support for a customised quote.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and secure payment gateways to ensure your information stays safe and protected.
Returns & Exchanges
What is your return policy?
We accept returns within 3 days of delivery for unused, unopened items. Please ensure the product is in its original condition and packaging. Garments like ihram towels are not eligible for return.
What if I receive a damaged or incorrect item?
Please contact us within 72 hours of receiving your order, and we’ll arrange a replacement where necessary.
Hajj & Umrah Travel Tips
Do you provide travel packs or kits?
Yes! We offer ready-made Umrah and Hajj travel kits for men, women, and families. Each kit includes curated essentials designed to simplify your journey.
Can I take your toiletries in my carry-on luggage?
Yes – our travel-sized toiletry sets meet airline regulations for liquid volume, making them perfect for carry-on bags.
Corporate
Do you work with travel agencies or mosques?
We're looking forward to partnering with travel agencies, mosques, and community centers for group orders and events in the future. If you're interested in exploring wholesale options or collaboration opportunities, we'd love to hear from you.
How can I contact customer support?
If you need to contact us, you may tap on the Live Chat button at the bottom right of the page. Our customer service team works Monday to Sunday.
Alternatively, you may send a message via the contact form at the bottom of this page. We're here to help with any questions!